About online store
/About operation and shipping source
Hue Rain online store is based in Verona, Italy.
/About online store information
The online store is available for a limited time. You can shop only during the exhibition period.
About the product
It is a product that is tailored after receiving your order. It will be shipped within 2 weeks after payment is confirmed.
It is a product that is sold in a completed state. After payment is confirmed, it will be shipped within 5 business days (excluding Saturdays, Sundays, and holidays).
I produce only one dream catcher in the world, and I also accept custom-made accessories that add natural stones. Please see this page for details.
/About the product
All products are hand hand, so there are individual differences. Please see this page for materials and care methods.
/About payment method
You can pay by credit card, Paypal(?) or by bank transfer (Mizuho Bank) only in Japan.
If you do not receive “E-mail: Being processed” from my shop within 3 days after payment, please contact us using this form.
The bank transfer fee will be borne by the customer. If you wish to transfer under a different name from the orderer, please let me know in the remarks column when shopping.
Please pay within 5 business days (Saturdays, Sundays and public holidays are closed) after sending “E-mail: Transfer destination information” from my shop. If you don’t make a payment within 5 business days, your order will be automatically cancelled.
If you don’t receive the “E-mail: Being processed” from my shop within 3 days after payment, please contact me using this form.
/About issuing receipts
If you would like a receipt, please enter the details in the remarks column at the time of purchase.
About wrapping and packing
/About wrapping and packing
Accessories will be delivered one by one in a box. Dreamcatcher makes a box of the right size out of cardboard, and wraps the tassel one by one. In consideration of environmental issues and the offer price, I don’t overpack.
/About gift wrapping
If you want to use it as a gift, please fill in the remarks column at the time of purchase. I’ll wrap it easy way.
I ship from Poste Italiane using regular mail and tracking service. The shipping fee is a flat rate of € 7. The estimated arrival date for domestic shipments is around one week. There is no additional shipping fee for multiple purchases.
I ship from Poste Italiane using international mail service and tracking service. The shipping fee is a flat rate of €12. There is no additional shipping fee for multiple purchases. Expected arrival dates for international shipping are around 2-4 weeks. (It may take longer than expected due to infectious diseases, weather, etc.)
The tracking search site is in Italian. Please refer to “Tracking search and until arrival (pdf)” translated into English from the past example for the delivery progress.
*With the previous deliveries, the customs office did not open the package and the customer did not pay the customs duty. Since the contents of the package to be transported are checked by infrared rays, I think that it is judged that there is no need for customs duties or additional charges. However, please understand that there may be rare cases as it crosses countries.
/About lost package
Hue Rain isn’t responsible for lost package.
About returns and exchanges
/About defective products
If the item is defective, I will bear the shipping cost and replace it with a non-defective item. Please contact me using this form within one week after the item arrives.
/About returns and exchanges
I don’t accept returns or exchanges unless the product is defective.
Please contact me using this form.