About online store
/About operation and shipping source
Hue Rain online store is based in Tottori, Japan.
/About online store information
Hue Rain operates two online stores.
The two stores are not system compatible. Please note that shopping carts and accounts are independent.
If you purchase from two sites at the same time and can combine shipping into one, I will refund the shipping fee for one item.
・The wild silk thread online store is always open, so you can shop anytime.
・The handmade jewerly online store is available for a limited time. You can shop only during the exhibition period.
Hue Rain will inform you about the decided session from News, my Instagram and Facebook.
About products, materials, and care methods
/About the product
All products are hand hand, so there are individual differences. Please see this page for materials and care methods.
About shipping days
/Made-to-order products
It is a product that is tailored after receiving your order. Handmade jewerly is available here. I will notify you of the shipping date before the sale.
/Wild silk yarn
After payment is confirmed, it will be shipped within 3 business days (excluding Saturdays, Sundays, and holidays).
About payment
/About payment method
You can pay by credit card, Google pay, Paypal, Apple pay, Shop pay, or by bank transfer (Mizuho Bank).
/Credit card・Google pay・Paypal・Apple pay・Shop pay
If you do not receive “E-mail: Being processed” from my shop within 3 days after payment, please contact us using this form.
/Bank transfer
The bank transfer fee will be borne by the customer. If you wish to transfer under a different name from the orderer, please let me know in the remarks column when shopping.
Please pay within 3 business days (Saturdays, Sundays and public holidays are closed) after sending “E-mail: Transfer destination information” from my shop. If you don’t make a payment within 3 business days, your order will be automatically cancelled.
If you don’t receive the “E-mail: Being processed” from my shop within 3 days after payment, please contact me using this form.
/About issuing receipts
If you would like a receipt, please enter the details in the remarks column at the time of purchase.
About wrapping and packing
/About wrapping and packing
Accessories will be delivered one by one in a box. Dreamcatcher makes a box of the right size out of cardboard, and wraps the tassel one by one. In consideration of environmental issues and the offer price, I don’t overpack.
/About gift wrapping
If you would like to use it as a gift, please check the gift wrapping option at the time of purchase. Although it is simple, I will wrap it for free.
About shipping
/Domestic flights (to Japan)
I will ship using Yamato transport with tracking service. The shipping fee is a flat rate of ¥520. There is no additional shipping fee for multiple purchases.
/International flights
I will ship using Japan Post with tracking service. The shipping fee is a flat rate of ¥2,200 in Asia, ¥2,500 in regions excluding Asia. There is no additional shipping fee for multiple purchases. Expected arrival dates for international shipping are around 2 weeks. (It may take longer than expected due to infectious diseases, weather, etc.)
You can search for packages from the website of the post office in your country.
/About lost package
Hue Rain isn’t responsible for lost package.
About returns and exchanges
/About defective products
If the item is defective, I will bear the shipping cost and replace it with a non-defective item. Please contact me using this form within one week after the item arrives.
/About returns and exchanges
I don’t accept returns or exchanges unless the product is defective.
Contact
Please contact me using this form.
