Shopping guide

/Shipping Time

Regular Items: We will ship within 3 business days (excluding weekends and holidays) after confirming payment.

Made-to-Order Items: We will ship within 4 weeks after confirming payment.

/Made-to-order product sales schedule

We announce our order sales schedule through our Newsletter, website News section, and Instagram.

/Shipping & Delivery

Once the shipment is complete, we will provide you with a tracking number.

Domestic (Japan) Shipping via Yamato Transport:

  • Nationwide flat rate: 900 yen

International Shipping via EMS:

  • China, South Korea, Taiwan: 1,750 yen
  • Asia (excluding China, South Korea, Taiwan): 2,200 yen
  • Oceania, Canada, Mexico, Middle East, Europe: 3,450 yen
  • United States (including Guam and other overseas territories): 4,200 yen
  • Central and South America (excluding Mexico), Africa: 3,900 yen

/Receipt Issuance

If you require a receipt, please provide detailed information in the remarks section during purchase.

/Payment Methods

 

  • Credit Card, PayPal: If you do not receive a confirmation email from us within 3 days after payment, please contact us through our form.
  • Bank Transfer (San-in-gou-dou Bank): Please make your payment within 3 business days (excluding Saturdays, Sundays, and holidays) from the day after placing your order. If payment is not received within 3 business days, we will automatically cancel your order. If you do not receive a confirmation email from us within 3 days after payment, please contact us through our form. Bank transfer fees are borne by the customer. If the transfer is made under a name different from the orderer’s, please inform us in the remarks section during purchase.

/Gift Wrapping

If you wish for gift wrapping, please check the appropriate box during purchase.

/Material & Care Instructions

Please refer to this page for information on materials and care instructions.

/Returns, Exchanges, Loss

Defective Items: If the item is defective, we will bear the shipping costs and exchange it for a good product. Please contact us within 1 week after the product arrives using this form.

Returns & Exchanges: Except for defective items, we do not accept returns or exchanges.

Loss: We are not responsible for any losses.

/Contact Us

 Please contact us through this form for inquiries.