Huerain is currently based in Italy, so shipments will depart from Verona, Italy.
Purchased items will be shipped within 5 business days after payment is confirmed. (Excluding back-order and custom-made).
Made-to-order products: I will accept only a limited number orders so I can make it and ship it in 2 weeks.
It may be sold out depending on the stock of materials.
All products will be wrapped and shipped with a simple gift package.
Every product is carefully packed to be delivered in good condition without damage and at the same time to be light and to avoid over-wrapping.
If you would like to use it as a gift, please fill in the “Order notes” when purchasing. I will make a change.
I use Italian international mail for shipping. I will send you the tracking number by email so you can check the package transit on the Italian postal service website. Hue Rain is not responsible for loss.
Estimated arrival date depends on location. Expected arrival date for domestic shipments is 1-2 weeks. Expected arrival date for international delivery is 2-3 weeks.
(Arrival may be delayed due to COVID-19 in some countries)
Payment can be made by credit card via Stripe, bank transfer(Japan only).
The delivery note and receipt are not enclosed, if you need it, please let me know in the “Order notes” when purchasing.
I’m unable to accept returns.
Please remember every product is handcrafted and unique, the pictures shown in the website can be slightly diffrent from the purchased product.
Please contact me if products are damaged or defective.
Feel free to contact me if you have any questions or concerns.